Terms & Conditions

These terms set out how Sitework's website design service works — from free mockups through to payment, hosting and ownership. By submitting an enquiry or commissioning a build, you agree to them.

1. Who we are

Sitework ("we", "us", "our") is a web design service operated by Jacob Orsborn-Smith as a sole trader, trading as Sitework, in the United Kingdom. You can reach us at jacoborsbornsmith@gmail.com.

2. Our service

We design and build websites for UK trade businesses. We currently offer:

• The One-Pager — a single-page website. Founding price £395 (then £500).
• The Full Site — a multi-page website. Founding price £595 (then £795).
• Managed hosting — optional, £10/month, rolling and cancellable any time.
• Self-host handover — a one-off +£100 to receive the site files for your own hosting.

Prices are in pounds sterling. The "founding" prices apply to the first ten clients; after that, standard prices apply. We'll confirm the price that applies to you before any payment is due.

3. Free mockups — no obligation

After you enquire, we'll prepare free design mockups of your business. There is no charge and no obligation to proceed. You only enter a contract for a build when you accept a design and we confirm your order. Until then, all designs, concepts and mockups remain our property.

4. Payment

The build fee is payable once you approve a design, and your site goes live after the build fee is paid (unless we agree otherwise in writing). Managed hosting is billed monthly in advance. We'll always tell you what's due before you pay.

5. Managed hosting & changes

Managed hosting at £10/month covers hosting, domain renewal, an SSL certificate, backups, and unlimited small text and image updates (such as a new phone number, prices or job photos). It is a rolling monthly service with no contract — cancel any time and we'll help you move your site. Larger work (a new page, a redesign) is quoted separately and agreed before we start.

6. Ownership and intellectual property

Once the build fee is paid in full, the design and content we create specifically for your site are yours to keep. Some elements may rely on third-party assets (for example fonts, icons or stock images) which remain licensed under their own terms. Until full payment is received, all work remains our property.

Portfolio: we may feature your finished site and your honest review in our portfolio and marketing. Founding-price clients agree to provide a review and to us featuring the site as part of the founding offer. Let us know if you'd prefer we don't, and we'll discuss it.

7. Mate's Rates referral offer

Under "Mate's Rates", if you refer another trade who becomes a paying client, both of you receive £100 off your respective build fees. To qualify, both parties must mention each other at the point of payment and both must complete a paid build. The discount applies to the build fee only, stacks once with the founding price, and cannot be exchanged for cash. We may withdraw or change this offer at any time, but won't change it for an order already confirmed.

8. Your responsibilities

You agree to provide accurate information and to supply your content (text, photos, logos) in good time. You confirm you have the right to use any materials you give us, and that they don't infringe anyone else's rights or break the law.

9. Cancellation and refunds

Because the mockups are free and no money changes hands until you approve a design, you can walk away at any point before payment with nothing owed. If you are a consumer, you may have a statutory 14-day right to cancel under the Consumer Contracts Regulations 2013; note that if you ask us to begin work within that period, we may charge for work already done. Once a site is built and delivered, build fees are non-refundable. Monthly hosting can be cancelled at any time and stops at the end of the paid month.

10. Liability

We build your site with care, but we can't guarantee specific business results such as search rankings, traffic or enquiries — those depend on third parties (like Google) outside our control. To the extent permitted by law, our total liability to you is limited to the fees you've paid us, and we're not liable for indirect or consequential loss. Nothing in these terms limits liability that cannot legally be limited.

11. Changes to these terms

We may update these terms from time to time. The version that applies to your order is the one in force when your order is confirmed.

12. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction over any dispute.

Contact: Sitework — jacoborsbornsmith@gmail.com. Operated by Jacob Orsborn-Smith, trading as Sitework, United Kingdom.